Frequently Asked Questions
Everything you need to know about our high-quality office seating and services.
What is the difference between a Remanufactured and a Refurbished chair?
Our remanufacturing process is the most thorough in the industry. We completely disassemble each chair, replace the seat foam, casters, gas cylinder, and arm pads with brand new components, and apply new upholstery. Refurbishing typically only involves a steam clean and minor repairs.
How long does shipping take for a custom chair order?
Most custom remanufactured chairs are built to order and ship within 3 to 5 business days. Once shipped, transit time typically takes an additional 1 to 5 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day trial period on all of our chairs. If you are not completely satisfied, you can return the chair within 30 days of receipt for a full refund. We even provide a prepaid return shipping label to make the process hassle-free.
Do your chairs come with a warranty?
Yes, we stand behind our work with an industry-leading 12-year warranty on all of our remanufactured Steelcase and Herman Miller chairs. This covers all components including the frame, mechanism, and the new parts we installed.
Do I need any specialized tools to assemble my chair?
No specialized tools are required. We ship our chairs partially disassembled to ensure they arrive safely. We provide easy-to-follow video instructions and all necessary hardware to get your chair assembled in under 10 minutes.
Do you offer bulk discounts for corporate office outfitting?
Absolutely. We work with businesses of all sizes. If you are looking to purchase 10 or more chairs, please contact our sales team for a custom quote and information regarding volume pricing and specialized shipping options.