Returns & Exchanges Policy

At Crandall Office Furniture, we stand behind our products with a 30-day money-back guarantee to ensure you are completely satisfied with your ergonomic seating investment. If your chair or part doesn't meet your needs, we provide a streamlined return process with no hidden restocking fees.

Return Process

• 1.
  Initiate Your Return

  Contact our support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 2.
  Pack Your Product

  Carefully disassemble the chair if necessary and place it back in its original packaging to ensure it remains protected during transit.

• 3.
  Ship It Back

  Affix the provided shipping label to the box and drop it off at any authorized FedEX or UPS location, depending on the carrier specified.

• 4.
  Receive Your Refund

  Once our team inspects the returned item at our facility, we will process your full refund back to your original payment method within 3-5 business days.